Frequently Asked Questions

How does TICKLESS work?

The TICKLESS device emits a series of ultrasonic pulses that are imperceptible to humans,
pets or wildlife, but disturb ticks and fleas, thus keeping them away. Ticks climb to the ends
of grass, leaves or branches and attach to hosts that brush against them. When you walk in
such areas, they sense your smell, the carbon dioxide you breathe out and your movement
with their so-called Haller organ. TICKLESS’ ultrasound waves disturb this organ, so they
won’t find you.

What is this ultrasound?

Ultrasonic wave is an acoustic (sound) energy in the form of waves having a frequency
range above that of human hearing range. The sounds humans can perceive have a
frequency ranging from 20–20,000 hertz (Hz). Although dogs and cats hear way better than
people, they are not disturbed by the very high frequency of 40 kHz, making the TICKLESS
device entirely safe and harmless.

Has TICKLESS been tested by a laboratory?

TICKLESS technology underwent rigorous testing and was proven effective by a clinical study at the University of Camerino, Italy.

My dog can hear ultrasound, is it not disturbing for him?

No! Although dogs and cats hear way better than people, they are not disturbed by the
soundwave TICKLESS emits. Dogs can realize ultrasound waves between 25-30 KHz,
TICKLESS is working with 40 KHz, making the device entirely safe and harmless.

Does TICKLESS provide 100% protection?

In areas heavily populated by ticks, 100% protection is not guaranteed. In case of pets,
effectiveness depends on the condition of the animal’s coat. It is not suitable for removing
ticks or fleas from pets that have already been infected. To ensure the best possible
protection, we recommend taking other precautions (e.g. shampooing) before use.

I am wearing the device, but I have a tick on my skin!

In some cases especially in areas heavily populated by parasites, it is possible for the
occasional tick to affix itself to you or to your pet despite wearing TICKLESS, but the
ultrasound waves disturb them so they will leave you or your pet.
If you found a tick climbing on you grab it with a tissue and flush it down the toilet.

Is the device waterproof?

The device is highly resistant to moisture (IP31), which means it can be used in rainy weather, and no problem if some water drops on it.
If your dog goes accidently into water, dry the device with a cold blowing hairdryer as soon as you can. In case if it’s immediately dried out TICKLESS will most probably work flawlessly thereafter but it might affect battery life.

What is this IP certification?

TICKLESS is highly resistant to moisture and has been classified as IP31. The IP Code is an international protection marking for mechanical casings and electrical enclosures; it classifies and rates the degree of protection provided against intrusion (body parts such as hands and fingers), dust, accidental contact and water.

What do you advise when animals are outside in the rain – take the device off the pet?

When it rains, you can leave the device on the collar taken that as you get home you quickly dry it out. The only part where rust can take place is between the battery and the linking surface so we recommend you use a hairdryer which can blow out any remaining dampness.

Is it okay if I carry the device in my pocket or under the dog’s jacket?

No. Do not put the device in a pocket or bag, as doing so will obstruct the emitted ultrasonic waves.

Does it protect the back of the Pet while wearing on the collar?

Yes! Ultrasound surrounds the body of the Pet within a 1.5m radius.

Is it okay if I put on my dog only for walks?

To ensure its effectiveness, the device should remain affixed to the animal at all times. If you remove the animal’s collar at home, we recommend using our TICKLESS HOME device. TICKLESS is effective against ticks and fleas, but while ticks are outside your home, fleas are inside. Fleas are laying their eggs always close to the host, so close to the place where your dog is sleeping. Wear it always to keep the effectiveness!

How long does TICKLESS work?

Under average weather conditions (air humidity range between 40%~75%, temperature – 20℃~+70℃) the Human/Hunter device is capable of operating for approximately 3000 hours, Baby/Pet device for 6 -12 months.

Can I change the battery?

No! TICKLESS is a closed system, so once you try to change the battery, you can break the
device and its effectiveness cannot be guaranteed anymore. By opening the device, you also
lose the guarantee we provide.

What does the LED light indicate when I press it?

Until the LED light appears, the device is working properly– and that means emitting sounds, too.
TICKLESS Human/Hunter devices can be switched ON/OFF with the button (they also switch off after 8 hours of continuous working to save battery life). In this case the LED light marks the switching ON or OFF.
TICKLESS Baby/Pet devices operate for 6-12 months after first activation. By pressing the button you can verify its continued operation at any time since the LED flashes in response.
If you have any technical malfunction, please return the device to the place of purchase with
the original receipt. If you bought the device in the webshop check here.

Can I use TICKLESS together with any other tick or flea repellent?

Yes! In areas heavily populated by ticks, we cannot guarantee 100% protection, so any other parasite repellent is an added shield of protection.

Can I use TICKLESS if my dog has epilepsy?

Yes! The ultrasound in the TICKLESS device is outside the hearing range of humans and pets. There has been no evidence found between ultrasounds and epilepsy (ultrasound or sound waves are even used to treat epilepsy seizures).

What if my dog is allergic to certain types of flea collars? Will he be allergic to TICKLESS?

NO, s/he will be not allergic to TICKLESS Pet! The device keeps ticks and fleas away without the use of dangerous chemicals – the ones animals often are allergic to. It contains no toxics or fragrances, making it safe even for young animals, as well as for elderly, ill, or pregnant pets.

Where shall I put TICKLESS when I’m going for a hike?

It’s best you attach it to securely to your shoe, belt or clothing. Pets usually wear it on their harness/collar. What is important is that you should not put the device in your pocket or bag, as doing so will obstruct the emitted ultrasonic waves.

Is it safe for babies and pregnant women?

Yes! The device is absolutely harmless for babies, children and pregnant women. The device is non-toxic, environmentally friendly and works without releasing any chemicals or odours, safe to use for babies, children and pregnant women also.

Which color should I choose for my pet?

You can choose the ones you like because all devices have the same range, and it will also cover large dogs.

How many times can I charge Mini devices?

The device works for approximately 2-3 years. Charge the device when it is needed (when
the device is discharged), the product’s life can relate to the charges.

What are the effects of Tickless Home and Miteless Home work?

The device emits ultrasonic pulses that are imperceptible to humans and pets but interfere the parasites, thus keeping them away from your pet. The device works with a 110-230 V power supply and is able to cover an area of about 30 sqrft. Long-term effect can be that their reproduction is stop and this reduces their concentration.

Why dust mites are harmful?

House dust mites are parasites that can be the allergens for a syndrome called house dust allergy. In severe cases house dust allergy can lead to respiratory diseases (snuffles, asthma) and dermatitis. Dust mites are so small, so they are practically invisible. These bug-like creatures live in your home, their favorite habitations are the mattress in bedrooms, beddings, pillows, carpets, upholstered furniture and stuffed animals.

How does MITELESS works?

The MITELESS device emits ultrasonic pulses that are imperceptible to humans and pets but disturbs dust mites. It reduces the concentration of dust mites in the environment in which it is installed. The first results can be noticed in weeks after the device has been switched on. To achieve a better result, we suggest keeping it always activated, and to use it in every room where the dust-allergic person makes a long stay (like bedrooms).

How big area does MITELESS device cover?

The MITELESS HOME device works with a 110-230V power supply and is able to cover an area of about 30 sqm.
The MITELESS GO device’s operating range is approximately 2 meters.

Where can I use MITELESS?

Dust mites are so small, so they are practically invisible. These bug-like creatures live in your home, their favorite habitations are the mattress in bedrooms, sofas, beddings, pillows, but they can also be found in the child’s trolley or in stuffed toys, in the wardrobe, or in your car seats and your child’s seats.

What can I do to help the MITELESS device’s work?

We suggest you clean up (vacuum cleaning, dusting) regularly while using the device, because this could help the efficiency of the device.

Can the ultrasonic waves pass through the walls?

No, the ultrasonic waves don’t pass through the walls. We suggest to use Miteless Home in each bedroom to increase the efficiency.

The led light is disturbing me. Can I put a sticker on it?

If the nightlight is disturbing you, you can put a sticker on it, but please do not cover the grid part. If you cover it, this will obstruct the ultrasonic waves.